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Community Partner Guidelines

Organizations, which rely on volunteer support, have responsibilities to uphold toward their volunteers. The following guidelines are in place to assist everyone involved in the volunteer process to ensure they move forward within the framework of good practice.

  • Community partners who accept the work of volunteers should have a volunteering policy, which defines the volunteering role and limits of volunteering within the organization.
  • Volunteers should be educated on the organization’s aims and objectives.
  • Volunteers should be given clear and defined tasks and should know the volunteer limitations on their tasks within the organization.
  • The organization should have one designation person responsible for all volunteers whom the volunteers have easy access to and communication with. This person should provide the supervision and support needed by the volunteers.
  • Volunteers should be accurately prepared for their role through an introduction program such as an orientation, introduction meeting, and training. All of which enables them to carry out their volunteering tasks.
  • Volunteers should fully understand the standards of procedures, including health and safety procedures, equal opportunities policy, confidentiality policy, and any disciplinary procedures of the organization.
  • Recruitment and selection of volunteers should adhere to equal opportunities practices.
  • Volunteering tasks should complement the work of paid staff and should never substitute for it.
  • Volunteering is a choice and volunteers should be given ample time and opportunity to consider the undertaking of the tasks offered to them.
  • Volunteers at your organization should be properly insured, provided with the definition of appropriate clothing, and given protective accessories if required.
  • If you feel a volunteer is unsuited for the tasks available in your organization the Office of Volunteer and Community Service should be notified immediately.